Privacy Policy

Last updated: 2/2026

Welcome to ICY HUT LLC. We operate an Italian ice service and may communicate with you via email and SMS to share promotions, updates, event dates, and scheduling information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with us.

If you have any questions or concerns about this policy, please contact us at: [email protected], 323-454-2415.

1) What information we collect

We collect personal data that you provide to us directly, and data we collect automatically through our communications and website or forms.

Information you provide
- Contact details: name, email address, phone number, mailing address.
- Promotional preferences: consent to receive marketing emails and SMS, preferred contact methods.
- Scheduling information: event dates, preferred visit times, location preferences, service selections.
- Payment information: (only if applicable) payment details or transaction information for bookings or promotions (we do not store sensitive payment data without encryption; see Security section).

Information we collect automatically
- Communication data: emails opened, links clicked, SMS delivery and open rates (via our email/SMS service providers).
- Device and usage data: IP address, device type, browser, and operating system when interacting with our online services or booking forms.
- Location data: approximate location derived from IP or user-provided location for event planning (with your consent).

If you choose to provide it
- We may collect information about accessibility needs, special occasions, or dietary preferences related to your event.

2) How we use your information

We use your data to provide, improve, and personalize our services.

- Promotions and communications: send marketing emails or SMS about promotions, new flavors, loyalty programs, and events; respond to inquiries.
- Scheduling and event management: manage bookings, confirm dates/times, coordinate with vendors or venues, and send reminders.
- Customer service: respond to support requests, process orders, and handle complaints or feedback.
- Compliance and security: detect and prevent fraud, enforce terms, and comply with legal obligations.
- Analytics: analyze trends to improve our services and marketing effectiveness (in aggregated or de-identified form where possible).



You can withdraw consent at any time via the unsubscribe link in emails, the opt-out instructions in SMS, or by contacting us.

3) How we share your information

We may share your data with:
- Service providers: email and SMS platforms (for sending communications), scheduling software, payment processors (if applicable). These providers process data on our behalf and adhere to confidentiality.
- Venue or event partners: for coordinating on scheduled events or promotions.
- Legal compliance: when required by law or to protect our rights and safety.

We do not sell your personal data to third parties.

4) Cookies and tracking technologies

If you use our website, we may use cookies and similar technologies to:
- Remember your preferences and consent.
- Analyze site usage to improve our services.
- Personalize your experience with content and offers.

You can manage cookies via your browser settings or contact us to exercise privacy rights.

5) Your rights

You may exercise the following rights where applicable:
- Access, update, or correct your personal data.
- Withdraw consent for marketing communications.
- Object to processing or request data portability.
- Delete your personal data, where applicable, subject to legal obligations.
- Restrict processing or lodge a complaint with a supervisory authority.

To exercise these rights, contact us at: [email protected]. 323-454-2415

6) Retention policy

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Marketing data: retained as long as you remain subscribed or as required by law.
- Scheduling data: retained for the duration of the event planning and for a reasonable period thereafter to handle inquiries or disputes.
- Transaction data: retained for accounting and compliance purposes as required by law.

7) Security

We implement reasonable, industry-standard security measures to protect your data, including:
- Encryption in transit (TLS) for data transmitted between you and us.
- Access controls and authentication for internal systems.
- Regular security reviews and staff training.
- Secure storage and backups for critical data.

However, no method of transmission or storage is 100% secure. If you have concerns about a data breach, contact us immediately.

8) International transfers

If you are outside our local jurisdiction, your data may be processed in countries with different data protection laws. We use safeguards such as standard contractual clauses and processors with adequate privacy measures where required.

9) Children's privacy

We do not knowingly collect personal data from children under [13/16]. If we learn that a child under the age of consent has provided personal data to us, we will delete it as soon as possible.

10) Changes to this policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date and, in some cases, provide a notice. We encourage you to review this policy periodically.

11) Contact us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

- Email: [email protected]
- Phone: 323-454-2415
- Address: Compton, CA.